Effective Date: June 13, 2024
Thank you for shopping at https://injuriouslightdefenders.com/ (“Website”), operated by RichVeron LLC (“we,” “us,” or “our”). We value your satisfaction and strive to provide high-quality blue light blocking glasses for gamers. If you are not entirely satisfied with your purchase, we’re here to help.
1. Return Conditions
1.1 Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.2 Timeframe: You have 30 calendar days from the date you received the product to initiate a return.
2. Return Process
2.1 Initiate a Return: To start the return process, please follow these steps:
- Email us at richveron@richveron.com with your order number, the reason for the return, and any relevant details.
- We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
2.2 Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2.3 Return Address: RichVeron LLC
11263 Skilift Ct.
Columbia, MD 21044, USA
3. Refunds
3.1 Inspection: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
3.2 Processing: If your return is approved, we will initiate a refund to your original method of payment. The refund process typically takes 5-10 business days, depending on your payment provider.
3.3 Partial Refunds: In certain situations, only partial refunds may be granted (if applicable), such as for items not in their original condition, damaged, or missing parts for reasons not due to our error.
4. Exchanges
4.1 Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at richveron@richveron.com with details of the defect or damage.
5. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
6. Fees and Costs
6.1 Restocking Fee: We do not charge a restocking fee for returns.
6.2 Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to a defective or incorrect item received.
7. Customer Support
If you have any questions about our Returns and Refunds Policy, please contact us:
RichVeron LLC
11263 Skilift Ct.
Columbia, MD 21044, USA
Email: richveron@richveron.com
By making a purchase on our Website, you agree to this Refunds and Returns Policy. We appreciate your business and are committed to ensuring your satisfaction with our products. Thank you for choosing RichVeron LLC.